ConquerElite Warranty Policy
All products from Conquer Elite are warranted against manufacturing defects in materials and workmanship for the lifetime of the original owner. The warranty ensures that the material and workmanship of our product are free from defaults upon delivery of the order. The warranty only applies to the original owner of the product and proof of purchase is required for the warranty to be valid.
All warranty items must be sent to our warehouse and the owner is responsible for all shipping costs incurred. The return address is 1935 Santa Anita Ave. South El Monte, CA 91733
The specific warranty covering your Conquer Elite product is governed by the law of the state or country in which it was purchased, and applies only to products purchased from Authorized Conquer Elite retailers or directly from our webstore.
Warranty Does Not Cover:
Any damage from normal wear and tear, abuse, neglect, improper installation, improper repair, improper maintenance, custom alterations, modifications, accidents, improper use or failure to follow instructions.
The following items are NOT covered by the warranty: bolts, spacers, washers, spokes, bearings, chainring. These parts will undergo considerable wear and tear, and are not covered.
For all warranty claims, please contact our team at firstname.lastname@example.org. So that we can help you in a timely manner, make sure to include the following:
- Your Order Number
- Brief Description of the Claim
DISCLOSURE - ASSEMBLY POLICY & INSTRUCTIONS
All products purchased through Conquer Elite MUST be assembled by a certified bike shop mechanic. If the product is NOT installed by a certified bike shop mechanic, any warranty will be voided.
NOTE: PLEASE TIGHTEN YOUR LOCKRINGS, BOLTS, CRANKS, ETC. BEFORE & AFTER EVERY RIDE. Stripped threads, cranks, pedals, etc. are due to those parts not being tightened enough by the rider and are not covered by warranty.